Refund & Return Policy

BIRTH ANGEL REGISTRY – REFUND & RETURN POLICY

Effective Date: July 24, 2026

At Birth Angel Registry, every product is made-to-order with care and precision. Because our items are personalised with a specific name and date of birth, our refund and return policy reflects the unique nature of our work.

1. CUSTOM PRODUCTS – NO REFUNDS

Most of our products are custom-made, including:

• Birth Angel Portraits
• Framed portrait prints
• Engraved pendants (with personalised name and date)
• Birth Angel reports and digital files

As such, these items are non-refundable once production has begun or delivery has been completed.

2. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or contains the wrong item, we’ll gladly fix the issue.

To request a replacement:

• Email us at customer@birthangelregistry.com within 7 days of receiving the item
• Include clear photos of the damaged or incorrect product and the packaging
• We will verify and, if eligible, send a free replacement or offer a partial refund

We may ask you to return the original item before issuing a replacement. If so, we will cover the return shipping.

3. NAME & DATE ERRORS

Please double-check the spelling of the name and the date of birth before ordering. They are engraved and printed exactly as entered at checkout, and we are not responsible for incorrect details unless we produced something different from what was requested.

We do not offer refunds or free remakes for detail errors due to customer error. However, we may offer a discounted replacement in some cases.

Please note that the angel is determined solely by the date of birth, and that everyone born within the same five-day window shares the same angel. This is disclosed openly throughout our site and is not considered a product error.

4. ORDER CANCELLATION

Orders may only be canceled within 12 hours of purchase, as we often begin preparing and engraving each piece shortly after.

After this window, we cannot guarantee cancellation or refund.

5. SHIPPING ISSUES

We are not responsible for:

• Delays caused by couriers or customs
• Packages marked as “delivered” but not received
• Incorrect shipping addresses provided by the customer

You may purchase optional tracking or insurance upgrades during checkout for added protection.

6. RETURN CONDITIONS (IF APPLICABLE)

If a return is approved:

• Items must be unused and in original packaging
• You will be responsible for return shipping unless the mistake was ours
• Once received and inspected, we will issue your refund to the original payment method within 5–10 business days

7. CONTACT US

For return requests or questions, reach out to: